Shipping Policy

✅ Shipping Policy – Altiger Industries

Thank you for shopping with Altiger Industries.
We aim to deliver your order safely and on time.
Please read our shipping information below.

1. Order Processing Time

All orders are processed within:

  • 2–4 business days for ready-made items

  • 5–10 business days for custom or made-to-order products

Processing time does not include weekends or holidays.

2. Shipping Methods & Delivery Times

We ship worldwide.

Estimated delivery times:

  • United States: 5–10 business days

  • Canada: 7–12 business days

  • United Kingdom & Europe: 7–14 business days

  • Australia: 10–15 business days

  • Rest of the World: 10–20 business days

Delivery times may vary depending on customs, location, and carrier delays.

3. Shipping Rates

Shipping rates are calculated at checkout based on:

  • Destination

  • Weight of the order

  • Shipping method selected

You will see the exact shipping cost before completing your order.

4. Order Tracking

Once your order is shipped, you will receive an email containing:

  • Tracking number

  • Tracking link

  • Carrier information

If you do not receive tracking details within the expected processing time, please contact us.

5. Customs, Duties & Taxes

International shipments may be subject to customs fees, import taxes, or duties.
These charges are not included in our prices and are the responsibility of the customer.

We are not responsible for delays caused by customs processing.

6. Incorrect Address or Delivery Issues

Please ensure your shipping address is correct at checkout.
Altiger Industries is not responsible for:

  • Incorrect or incomplete addresses

  • Lost packages due to address errors

  • Delays caused by shipping carriers

If your package is returned due to an incorrect address, reshipping fees may apply.

7. Lost or Delayed Packages

If your package is delayed or appears lost:

  • Contact the carrier using your tracking number

  • Then contact us for further assistance

We will help resolve the issue, but refunds for lost packages are evaluated case-by-case based on carrier investigation results.

8. Split Shipments

Depending on product availability, your order may ship in multiple packages at no extra cost.

9. Contact Us

For any shipping-related questions, feel free to reach us:

📧 info@altigerindustries.com
📞 +1 (302) 202-5641