Help & FAQs

✅ Help & FAQs – Altiger Industries

Welcome to Altiger Industries Help & FAQs!
Here you’ll find answers to the most common questions about our products, orders, shipping, and policies.

1. General Questions

Q: Where is Altiger Industries located?
A: We are based in Middletown, Delaware, USA:
364 E Main Street, Middletown, DE 19709, Delaware, United States.

Q: How can I contact customer support?
A: Email us at info@altigerindustries.com or call +1 (302) 202-5641 during business hours (Mon–Sat, 9 AM – 6 PM).

Q: What types of products do you sell?
A: We manufacture and supply:

  • Clothing (hoodies, t-shirts, jackets, shorts)

  • Leather goods (jackets, gloves, accessories)

  • Medical and dental instruments

  • Equestrian products (horse bits, riding gear)

2. Ordering & Payment

Q: What payment methods do you accept?
A: We accept:

  • Credit/Debit Cards (Visa, MasterCard, AmEx)

  • PayPal

  • Bank Transfers (for bulk/wholesale orders)

  • Shopify Payments

Q: Can I cancel or modify my order?
A: Orders can be canceled within 12 hours of placement. After that, production or shipping may have started, and cancellations may not be possible.

Q: Do you provide invoices?
A: Yes. An invoice is emailed for every order, including product details, quantity, shipping, and taxes (if applicable).

3. Shipping & Delivery

Q: How long does it take to process and ship my order?
A:

  • Ready-made items: 2–4 business days

  • Custom/made-to-order items: 5–10 business days

Q: Do you ship internationally?
A: Yes. Estimated delivery times vary by region (see Shipping Policy page).

Q: Can I track my order?
A: Yes. A tracking number and link are sent once your order ships.

4. Returns & Refunds

Q: Can I return or exchange an item?
A: Yes, see our Returns & Refund Policy. Returns are accepted within 14 days for eligible items. Custom, personalized, or used medical instruments cannot be returned.

Q: How long does a refund take?
A: Once we receive and inspect your returned item, refunds are processed within 5–10 business days to the original payment method.

5. Products & Quality

Q: Are your medical instruments safe and professional-grade?
A: Yes. Our instruments are designed for professional use. Always follow safety guidelines and sterilization procedures.

Q: Are your clothing and leather products high-quality?
A: Yes. We use durable materials, skilled craftsmanship, and thorough quality checks to ensure reliable products.

Q: Do you manufacture custom or bulk orders?
A: Yes. Contact us for custom designs, bulk orders, or branded products. Lead times may vary depending on quantity and specifications.

6. Billing & Payments

Q: Are my payment details secure?
A: Absolutely. We use SSL encryption and trusted payment processors. Full credit card data is never stored on our servers.

Q: Who is responsible for taxes or duties on international orders?
A: Customers are responsible for any applicable customs fees, taxes, or duties in their country.

7. Other Questions

Q: How do I know I’m buying from the official Altiger Industries store?
A: This is our official website: https://www.altigerindustries.com/.
We are a registered business in Delaware, USA, and all policies, contact info, and product details are transparent and verified.

Q: Can I request product certifications or proofs?
A: Yes, for manufactured items we can provide documentation if available. For branded products, we only sell authorized items.

8. Contact Support

If you have questions not covered here, please contact us:

📧 info@altigerindustries.com
📞 +1 (302) 202-5641

We usually respond within 24 hours on business days.